Alcatel OXO New Year bug

If you are using an Alcatel Omniview Office (OXO), and the duration for each call is greater than 24 hours (or 16:39:99 for PMS calls), then you are likely suffering from what we are calling the New Year bug.
It is affecting only OXO, not the bigger OXE system, and it appears to be world wide (at least AU, NZ, GB, FR and DE that we have seen firsthand).
For systems R610 or above (last 5 years), there is a patch, that your PABX Vendor should be able to provide. Older systems may have a patch provided, check with your PABX Vendor.
There is nothing wrong with MPi32 program, it is the PABX itself that has the issue
If there is enough interest to warrant it, we could provide a paid version of MPi32, to bypass the problem, on SMDR only.
Email support@mpi32.com if you require this service. NOTE: this is NOT part of your support contract, and there would be a charge involved.

The following is for historical purposes.......
Customer Loop Metering – 50Hz (CLM 50) *** Ceased from 30 May 2009 in Australia ***

Customer Loop Metering (CLM) is a Real Time Metering signal, provided by Telstra in either 12 kilo Hertz (CLM 12) or 50 Hertz (CLM 50) form. These are commonly referred to as “Meter Pulses”. These “pulses” are sent to the customer’s premises, during, or at the completion of a call. It is easy to look at this similar to a “Taxi Meter”, that is, the faster or further you go, the greater rate the pulses come through. E.g. A local call will be only 1 pulse, irrespective of the duration of the call, whereas calls to mobiles, national or international destinations, pulses will be sent periodically depending on the destination and time of day.

CLM 50Hz meter pulses are legacy technology and Telstra no longer accepts orders for CLM 50 from new or existing customers. More importantly, existing customers who use this service were being advised that effective 30 May 2009, this service would cease.

How does this affect you?

1) If you are a current user of CLM 50 on your phone system and you do not use software call accounting (commonly known as a TIMS device or PC Software), then you need to contact us, as you are likely to be affected. This is because your phone system (or hardware device) is probably reliant on receiving these pulses to calculate the cost of calls.

2) If you already have a software based call accounting product – such as Mpi32 - it probably doesn’t use these meter pulses (or it can be reconfigured not to use them - MPi32 uses time based billing OR pulses). Again, it is best to contact us, to confirm this.

The most important point to remember is that there is no need to replace your phone system - except in some very rare circumstances. Again, please contact us, and we can advise you of this.

If you have received correspondence from your telecommunications provider that meter pulses are being discontinued and that you need to replace your phone system, please be aware that there are a number of satisfactory alternatives (including using the CLM 12 service).

You should always contact us to confirm your specific circumstances, either at support@mpi32.com or by calling our support line on 07 5559 3155 between 8am and 5pm Monday to Friday.